Product Return & Refund Policy
Retail direct seller customers can return/exchange the product to/from the distributor from whom they have purchased the same, within 30 days from the date of purchase. They have to provide a valid reason for return of the same and return the said products along with the original invoice of the product purchase copy. For customers request for money refund or replacement of products, it is the distributor’s duty to satisfy the customer’s needs. Subsequently the distributor can exchange the products from the company within 30 days from the date of invoice and must submit the following at the time of exchange:
Copy of Invoice:-
Products to be returned with reason written by customer on product return format.
Product Shipping Policy:-
We usually ship the product within 2 to 3 working days after receiving the order and try and deliver them within week post shipping.
Home Delivery Orders
Delivery fees : Please refer to the website www.samanis.in for more details on Delivery fees.
The shipments are in perfect condition when the carrier takes possession of the same. By signing “received” on the delivery note, the recipient(s) acknowledges that the order was received in satisfactory condition. Do not sign in the event of damages or product shortages. Hidden damages discovered after the carrier has left and all other discrepancies must be notified within twenty-four (24) hours of receipt of shipment. Failure to notify Samanis Ayurved Pvt Ltd of any shipping discrepancy or damage within twenty-four (24) hours of receipt of the shipment will cancel right to request a correction and shall be considered deemed acceptance of the products.
Orders placed are typically shipped the very next business day. Orders placed on Saturday after 2.30 pm will be shipped on the following Monday. Delivery time will vary according to the location of customers.
The average time for delivery is between 3 – 8 working days. Delivery of products may not happen on Sundays or on major holidays as per the policy of the delivery partner.
Delivery of the Product:
There are various delivery models for delivery of purchased Product to the Customers as decided by Samanis Ayurved Private Limited. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on Company and not on the customer. Samanis Ayurved Private Limited distributors represents and warrants that the Products being delivered are not faulty and are exactly those Products which are listed and advertised on the Website and purchased by the customers and meet all descriptions and specifications as provided on the Website.
Customer shipping address, pin code will be verified with the database of Website before they proceed to pay for their purchase. In the event order is not serviceable by logistic service providers or the delivery address is not located in an area that is covered under the order confirmation form, Customer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider.
Please note that there is no guaranteed dispatch time and any information about the dispatch should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Customer and Samanis Ayurved Private Limited for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the customer unless he / she make the full and final payment.
Customer shall be bound to take delivery of the Products purchased by him / her that are said to be in a deliverable state. Where Customer neglects or refuses to accept the delivery of the Products ordered by him / her, the Customer may be liable to Samanis Ayurved Private Limited for such non-acceptance. Samanis Ayurved Private Limited at its own discretion may call up the customer to evaluate the reason of non-acceptance of the product. The decision of Samanis Ayurved Private Limited would be final and binding on whether to redeliver or process refund as per the refund policy.
Before accepting delivery of any Product, the Customer shall reasonably ensure that the Product’s packaging is not damaged or tampered.
Governing Law:
Any dispute(s) between customers and Lavie Care Private Limited, arising from this Policy, shall be referred to the sole arbitrator (appointed by the company) and same shall be adjudicated by such Arbitrator as per provisions of Arbitration Conciliation Act, 1996. However, all proceedings shall come within the jurisdiction of Osmanabad, Maharashtra (India) only and such arbitration proceedings shall be held in Osmanabad, Maharashtra (India) only. The final decision of the Arbitrator would be binding upon both the parties. Any breach of this covenant by the Customer will make him liable for damages and legal costs to the Company.